Last Updated: 26/01/2026

Thank you for shopping with Pure Alpha Labs (“we,” “us,” “our”). We are committed to providing high-quality products and excellent customer service. Please read this Refund & Returns Policy carefully to understand how returns, replacements, and refunds are handled
on our website www.purealphalabs.com.

1. All Sales Are Final

Due to the nature of our products and safety, regulatory, and quality control requirements, all sales are final. We do not accept returns or offer refunds for change of mind or buyer’s remorse once an order has been placed.

2. Order Inspection

Please inspect your order carefully upon receipt. If there is an issue with your order, we are here to help.

3. Damaged, Incorrect, or Missing Items

If your order arrives with missing items, incorrect products, or items that were damaged in transit, please contact us within 7 days of receiving the order. To request assistance,you must:

1. Email our Customer Support team at [your support email]
2. Include your order number
3. Attach photos of the damaged or incorrect items
Once we verify the issue, we will provide a resolution which may include replacement of the
affected item(s) at no additional cost to you.

4. Order Cancellations

● You may request to cancel your order before it has shipped.
● To request a cancellation, please contact us immediately at [your support email]
with your order number.
● Once an order has shipped, cancellation is no longer possible.

5. Replacement Eligibility

Replacements will be provided at our discretion and only in cases where the error is on our part (e.g., wrong item shipped, missing item, or product is damaged). To be eligible for a replacement, all of the following must be true:

● The order was delivered to the address provided at checkout
● You contact us within the specified timeframe (7 days after delivery)
● You provide clear documentation of the issue (photos, order number, description)

6. How to Contact Us

For any questions, concerns, or product issues, our support team is available via:

Email: support@purelaphalife.com

We aim to respond to all refund and return inquiries within 1–2 business days.

7. Modifications to This Policy

Pure Alpha Labs reserves the right to update or modify this policy at any time. We encourage you to review this page periodically for changes. Continued use of the Site after any revisions constitutes acceptance of the updated policy.