Last Updated: February 10, 2026

This policy outlines the terms for refunds, returns, and order-related issues for products purchased through purealphalabs.com, operated by Alpha Wellness LLC. As we are a reseller for the original firm, puritypeptides.ca, our policy reflects our role in facilitating your purchase.

1. No Returns — All Sales Are Final

Due to the nature of the high-purity research materials we sell, we cannot accept returns, exchanges, or offer refunds once an order has been placed.

This policy is strict to ensure product integrity, safety, and compliance with research standards. Because we cannot verify the handling or storage of a product once it leaves the controlled environment, we cannot restock or resell it.

2. Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or appears defective, you must notify our support team at support@purealphalabs.com within 1 day of delivery.

Please provide the following information in your email:

  • Your order number
  • Clear photos of the product(s), shipping label, and packaging
  • A detailed description of the issue

Once we receive and verify the information, we will act as your liaison with the original manufacturer, puritypeptides.ca, to resolve the issue. The resolution, provided at the discretion of puritypeptides.ca, may be a replacement product or store credit. We will facilitate this process on your behalf to ensure a satisfactory outcome.

3. Order Accuracy Responsibility

It is your responsibility to ensure all order information is correct before completing your purchase. Please double-check the following:

  • Your shipping address is complete and accurate.
  • The products and quantities in your cart are correct.
  • Your delivery location is secure.

We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect information provided by the customer.

4. Shipping Issues

Once an order is transferred to the shipping carrier, the risk of loss is transferred to the customer. Alpha Wellness LLC is not liable for:

  • Delays caused by the carrier
  • Lost or stolen packages
  • Holds or seizures by customs (for international orders)

If a shipping issue arises, please contact us. We will assist you by providing necessary documentation and guiding you through the carrier’s claims process where possible.

5. No Cancellations After Processing

Due to our automated and efficient fulfillment process, orders cannot be canceled or modified once they have entered the processing stage or have been shipped.

6. Product Information and Use Disclaimer

All products sold on purealphalabs.com are intended strictly for laboratory and research use only. They are not for human consumption, medical treatment, veterinary use, or any other application outside of a controlled laboratory environment.

By purchasing from our site, you confirm that you are a qualified researcher and agree to comply with all applicable regulations for handling and using these materials.

7. Contact for Support

For any order-related concerns or to report an issue, our support team is ready to assist you. Please contact us at:

Email: support@purealphalabs.com